Utilities Setup Guide for New Residents

Setting up utilities when moving to Fayetteville, NC is straightforward. Here's a step-by-step guide to get your essential services connected quickly.

Electric Service

Duke Energy Progress

Duke Energy is the primary electric provider for Fayetteville.

To Set Up:

1. Visit duke-energy.com or call 910-452-2222
2. Have your move-in date ready
3. Provide property address
4. Set up payment method

Deposit: May be required based on credit check ($75-200 typical) Connection: Usually same-day or next-day service

Pro Tip: Set up service 2-3 business days before move-in for guaranteed connection on your arrival.

Water & Sewer

Fayetteville Public Works Commission (PWC)

PWC manages water, sewer, and stormwater services in Fayetteville.

To Set Up:

1. Visit faypwc.com or call 910-483-1382
2. Bring photo ID and proof of address
3. Can set up in person at 955 Old Wilmington Road

Office Hours: Monday-Friday, 8:00 AM - 5:00 PM Deposit: Required (usually $100-150 for residential) Connection: 1-2 business days

Outside City Limits: Contact your local water provider or well services.

Natural Gas

Piedmont Natural Gas

Gas service is available in many Fayetteville areas.

To Set Up:

1. Call 800-752-7504 or visit piedmontng.com
2. Provide move-in date and property address
3. Schedule connection appointment

Deposit: May be required based on credit Connection: 3-5 business days typical

Note: Not all areas have natural gas service - check availability at your address.

Internet & Cable

Fayetteville has multiple providers offering various speeds and packages.

Major Providers

Spectrum

• Cable internet, TV, phone
• Phone: 855-707-7328
• Website: spectrum.com
• Speeds: Up to 1 Gbps

AT&T

• Fiber and DSL internet
• Phone: 800-288-2020
• Website: att.com
• Speeds: Varies by location

Local Options

• Point Broadband (fiber in select areas)
• T-Mobile Home Internet (5G)
• Verizon 5G Home

Setup Timeline: Usually 3-7 days from order to installation

Trash & Recycling

City of Fayetteville

Provided by the city for residents within city limits.

Pickup Schedule:

• Trash: Once or twice weekly (depends on area)
• Recycling: Bi-weekly
• Yard waste: Weekly (seasonal)

To Set Up:

1. Service begins automatically for city residents
2. Included in property taxes/rent
3. Call Public Works for bin delivery: 910-433-1400

Outside City: Contact private haulers like Waste Industries or Republic Services.

Phone Services

Mobile Carriers

All major carriers have coverage in Fayetteville:

• Verizon
• AT&T
• T-Mobile
• US Cellular

Landline (if needed)

• AT&T: 800-288-2020
• Spectrum: 855-707-7328

Setup Timeline Checklist

3 Weeks Before Move:

• [ ] Research internet provider options
• [ ] Check natural gas availability

2 Weeks Before:

• [ ] Schedule Duke Energy connection
• [ ] Schedule PWC water connection
• [ ] Order internet service

1 Week Before:

• [ ] Confirm all connection dates
• [ ] Schedule gas connection (if applicable)
• [ ] Verify trash/recycling pickup schedule

Move-In Day:

• [ ] Verify electric is on
• [ ] Verify water is on
• [ ] Test all utilities
• [ ] Note meter readings

First Week:

• [ ] Set up online billing accounts
• [ ] Confirm internet installation
• [ ] Request trash/recycling bins if needed

Money-Saving Tips

1. Bundle services: Internet + TV packages often save money
2. Autopay discounts: Many providers offer discounts for automatic payments
3. Compare rates: Shop around for internet providers
4. Energy efficiency: Use programmable thermostat to reduce electric bills
5. Military discounts: Ask about military discounts (often available)

Average Monthly Costs

| Utility | Average Cost | |---------|--------------| | Electric | $150 | | Water/Sewer | $40-50 | | Natural Gas | $30-50 | | Internet | $60-80 | | Cable TV | $80-120 | | Total | $360-450 |

Important Contacts

| Service | Provider | Phone | |---------|----------|-------| | Electric | Duke Energy | 910-452-2222 | | Water | PWC Fayetteville | 910-483-1382 | | Gas | Piedmont Natural Gas | 800-752-7504 | | Internet | Spectrum | 855-707-7328 | | Internet | AT&T | 800-288-2020 | | Trash | City of Fayetteville | 910-433-1400 |

Setting up utilities doesn't have to be stressful. With advance planning and this guide, you'll have everything connected and ready for your arrival in Fayetteville.