Data Methodology & Verification Standards
This page explains how the Fayetteville directory evaluates listing eligibility, verifies sources, and keeps public business details current.
Listing Inclusion Criteria
- Business or organization must serve Fayetteville, NC or the immediate region.
- Listings must include a public-facing name, valid category, and location context.
- Placeholder, duplicate, or unverifiable entries are excluded until corrected.
- Sensitive content, deceptive claims, or policy-violating submissions are rejected.
Verification Workflow & Freshness SLAs
- Initial ingestion from owner-submitted data and publicly available business sources.
- Automated normalization for phone/address formatting and duplicate detection.
- Human reviewer spot-checks category fit, contact accuracy, and trust signals.
- Reverification windows: high-traffic categories every 30 days, all others every 90 days.
Update Cadence for Hours & Contact Data
- Business owner updates are prioritized and published after validation checks.
- Hours and phone updates are typically processed within 72 hours.
- Critical corrections (closures, disconnected numbers) are expedited same-day.
- Seasonal/holiday schedules are refreshed during major regional observances.
Review Moderation & Verification Standards
- Reviews are moderated for abuse, impersonation, spam, and hate content.
- Flagged reviews enter manual review before removal or reinstatement decisions.
- Reviewer actions are logged with timestamps to maintain transparent quality control.
- Editorial standards are applied consistently across categories and business profiles.